FAQ

About Hiroshima & Japan Luxe Tour

About Hiroshima & Japan Luxe Tour?: Hiroshima & Japan Luxe Tour is a Hiroshima-based Destination Management Company (DMC) specializing in customized travel arrangements throughout Japan. We support overseas travel agencies, tour operators, and travel professionals by coordinating transportation, accommodations, guides, dining, and unique local experiences.
What services does Hiroshima & Japan Luxe Tour provide?: Our services include itinerary planning, transportation arrangements, hotel reservations, licensed guide coordination, restaurant bookings, cultural experiences, operational support, and travel consulting for both individual and group travel programs.
What makes Hiroshima & Japan Luxe Tour different from other DMCs in Japan?: As part of the Tsubame Group, Hiroshima & Japan Luxe Tour combines local expertise with access to extensive transportation resources and trusted regional partnerships. Based in Hiroshima, we offer in-depth knowledge of the Setouchi region while supporting travel arrangements throughout Japan. Our focus is on creating efficient, reliable, and tailor-made solutions for travel professionals and their clients.
Why Hiroshima and Setouchi?: Hiroshima and the Setouchi region offer a unique combination of history, culture, nature, contemporary art, island experiences, and local cuisine. The region is increasingly popular among international travelers seeking authentic experiences beyond Japan’s major metropolitan areas.

Who are your clients?: We primarily work with overseas travel agencies, tour operators, wholesalers, corporate clients, and other travel professionals seeking local support in Japan.
Do you work with overseas travel agencies?: Supporting international travel professionals is at the core of our business. We provide local expertise, operational coordination, and customized travel arrangements to help our partners deliver exceptional experiences for their clients.
What types of travel programs do you handle?: We support a wide range of travel programs, including FIT travel, private journeys, educational tours, cultural programs, incentive travel, corporate travel, special-interest tours, and group travel.
Can you support educational, corporate, and incentive travel?: Our team has experience coordinating transportation, accommodations, activities, and logistics for educational groups, corporate programs, incentive trips, and other specialized travel arrangements.
How do I request a quotation?: Please contact us through our inquiry form or by email with your preferred travel dates, group size, destinations, accommodation preferences, transportation requirements, and any special requests.
How long does a quotation take?: Response times vary depending on the complexity of the itinerary. Our team will review each request and provide an estimated timeline upon receipt.

What transportation services can you arrange?: We coordinate a wide range of transportation solutions, including private hire vehicles, taxis, charter buses, airport transfers, and cruise services, depending on the requirements of each travel program.
How does being part of the Tsubame Group benefit clients?: Our close relationship with the Tsubame Group provides access to extensive transportation resources and local operational expertise. This allows us to coordinate travel arrangements efficiently while maintaining high service standards throughout the guest experience.
Can you support large groups?: We regularly assist with group travel programs of various sizes, including educational tours, corporate events, incentive travel, and special-interest groups.
Do you provide on-the-ground operational support?: Our team works closely with transportation providers, guides, accommodations, and local partners to support smooth operations throughout each travel program.

What are your specialties in Hiroshima and Setouchi?: Our regional expertise includes Hiroshima’s historical and cultural sites, Miyajima, the Seto Inland Sea, local culinary experiences, sake culture, cycling routes, island destinations, and a variety of seasonal and cultural programs.
Can you arrange unique local experiences?: We work with a network of local partners to arrange authentic experiences that reflect the culture, history, and character of each destination.
Why choose a Hiroshima-based DMC?: Being based in Hiroshima allows us to provide firsthand local knowledge, strong regional relationships, and practical operational support that can enhance the quality and efficiency of travel programs in western Japan.

What information is required for a quotation?: To prepare an accurate proposal, please provide travel dates, group size, destinations, accommodation preferences, transportation requirements, and any known special requests.
What registration does Hiroshima & Japan Luxe Tour hold?: Hiroshima & Japan Luxe Tour operates as a registered Travel Services Arrangement Business in accordance with Japanese tourism regulations.
How are payments handled?: Payment terms and invoicing procedures will be provided during the quotation and booking process. Details may vary depending on the services requested.
What is your cancellation policy?: Cancellation conditions vary depending on the services booked and the suppliers involved. Applicable terms will be provided at the time of confirmation.

Can you accommodate dietary requirements?: Dietary requirements, food allergies, and religious dietary considerations can be accommodated when communicated in advance.
Can you support travelers with accessibility needs?: Accessibility requirements should be discussed during the planning stage so that appropriate arrangements can be explored based on the destinations and services involved.
Can you accommodate special requests?: Every travel program is unique. We welcome inquiries regarding special requirements and will work closely with our clients to identify suitable solutions whenever possible.

Whether you're just starting to plan or need help finalizing your itinerary, we are here to assist. Please contact us below.